Shipping policy
Fulfillment Policy for Live Good Logistics, LLC
Effective Date: 2024-03-01
At Live Good Logistics, LLC, we are committed to ensuring that your orders are processed and delivered in a timely and efficient manner. Below are the details of our refund, delivery, return, and cancellation policies.
Refund Policy
We do not offer refunds for purchases. However, in the case of damaged or defective items, we will offer a replacement. If you receive a damaged or defective item, please contact us within 7 days of receiving your shipment. Provide your order number, a description of the issue, and any supporting photographs. Upon review and approval, we will send you a replacement item at no additional cost.
Delivery Policy
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Processing Time
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email or phone.
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Shipping Method
- We ship all orders via FedEx. Delivery times depend on the shipping option chosen at checkout.
- We deliver to addresses within the United States. At this time, we do not offer international shipping.
Return Policy
We do not accept returns. If you receive a damaged or defective item, please follow the replacement procedure outlined in our Refund Policy section.
Cancellation Policy
Cancellations are not applicable as we do not offer subscriptions or reservations for our services. Each order is processed immediately to ensure timely delivery. If you need to make changes to your order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed.
Live Good Logistics, LLC